Hot Locks Salon and Day Spa at 218 Orange Street, Redlands, California.

Wonderful unique salon in redlands. Linda Enciso is the best.

This review is for Katie at Hot Locks salon. Beware of a groupon from her. It is a classic bait and switch with a huge upsell. Here is an account of what happened and judge whether you want to risk her groupon.
1. I made an appointment and took time off, but she was a no show. A lady at the salon was very apologetic and said that for some reason, Katie did not look at the computer system. Maybe this was not Katie's fault but whatever the reason I did not receive a call or text about this.
2. The next available appointment was two weeks later, despite my telling them that I had fixed this appointment as I had a special occasion.
3. I texted Katie in between to ask if she would cancel the groupon and I could meet someone else, she did not respond. This is after I sent her multiple texts. I rechecked twice to see that the number was accurate. She claims she did not get it.
4. And this is the worst. I went there for a haircut and brazilian as scheduled. She told me that because my hair is thick and two inches longer than my shoulder it would be a HUNDRED dollars more! I pointed out that I would be first cutting my hair (to just below my ears) and that would not be long anymore. She said my hair was thick anyway and she would still need to charge me at least $75 dollars even if it is short. How thick can my hair be - I am close to 60 years old! I have had three brazilians at other salons and no one has ever said anything about my hair being thick to charge more.
She told me that there was the fine print that gave her the right to decide what to charge looking at the hair and said she gives half the money to groupon and so it costs too much to do a brazilian with the amount left. I wonder why she offered to do a brazilian at a price that does not work for her.
It was also disappointing to see that in all this, Katie did not sound apologetic for anything. She blamed the computer system, the phone, me for not reading the fine print and my hair for being too thick.
We need to stop people from playing this game of enticing people in with a groupon and then charging them double the amount to get the job done. Don't buy her groupon unless you have very thin hair.